30-day return window

Eligible items may be returned within 30 days of delivery. Returns must be started within this 30-day window by contacting Agv customer service at [email protected].

Returns sent without contacting customer service first may not be accepted.

Return eligibility

To be eligible for a return, the item must be in returnable condition and must match the order information provided when you contact customer service.

• Original condition Items should be unused, unworn, unwashed, unaltered, and free from odors, marks, damage, or signs of use.
• Packaging and accessories Items should be returned with original packaging, labels, manuals, protective materials, accessories, and any included parts when applicable.
• Proof of purchase Please include your order number and the email address used at checkout when contacting customer service.
• Return approval Customer service must provide return instructions and return details before you send the item back.

Non-returnable items

Some items may not be eligible for return. If you are unsure whether your item qualifies, contact us before sending it back.

• Used or damaged items Items that show signs of wear, use, installation, impact, alteration, customer-caused damage, missing parts, or removed labels may not be accepted.
• Health and safety concerns Items that cannot be safely or hygienically resold after use may not be eligible for return.
• Incomplete returns Items missing original packaging, accessories, manuals, protective materials, or included components may not qualify for a full refund.
• Final sale items Items marked as final sale or non-returnable on the product page, checkout page, or order details are not eligible for return unless they arrive damaged, defective, or incorrect.
• Gift cards Gift cards are non-returnable if offered by the store.

How to start a return

Customers must contact customer service first to receive return instructions and return details. Please do not send an item back without approval.

1. Email customer service Contact [email protected] within 30 days of delivery.
2. Include your order details Send your order number, the email used at checkout, the item name, the reason for the return, and photos if the item is damaged, defective, or incorrect.
3. Wait for return instructions Our customer service team will review your request and provide the correct return instructions and return details.
4. Pack the item carefully Use secure packaging and include all required parts, accessories, labels, manuals, and original packaging when applicable.
5. Send the return as instructed Follow the return details provided by customer service. Returns sent to an unauthorized address may not be accepted.

Return shipping cost

Agv offers 30 Days Free Returns for eligible returns approved through customer service. Return shipping details will be provided after your request is reviewed.

Returns sent without contacting customer service first may not be accepted, and Agv cannot confirm return shipping coverage for unauthorized returns.

Refund process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Additional time may be required for your bank, card provider, or payment service to post the refund to your account.

If a returned item does not meet the eligibility requirements, customer service will contact you about the next available options.

Exchanges

If you need a different size, color, or item, contact customer service at [email protected]. We will let you know whether an exchange can be arranged or whether you should return the item and place a new order.

Exchange availability may depend on product availability, item condition, and the timing of your request.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].

• Include order details Send your order number and the email address used at checkout.
• Include photos Attach clear photos of the item, packaging, label, and the issue you are reporting.
• Wait for instructions Do not send the item back until customer service provides return instructions and return details.

Final sale rules

If an item is marked final sale or non-returnable before purchase, it cannot be returned or exchanged unless the item arrives damaged, defective, or incorrect. Product-specific final sale terms may appear on the product page, promotion page, checkout page, or order details.